That is Stephen Fiztpatrick, the boss of OVO Vitality, which is continuously rated as one amongst the worst energy suppliers in the UK.
Anybody unlucky to have their gasoline and electricty equipped by OVO will know what a with out a doubt dreadful firm they’re.
In my skills, and the skills of thousands of other customers, they care handiest about earnings and nothing about their customers who pay their wages.
Ovo has been fined on the subject of £9m for sending improper bills over three years. My bills from OVO have continuously been unsuitable, continuously in their favour, of direction.
Whereas OVO was once recording losses, he took just a few million quid from the firm to safe a mansion in the Cotswolds. Good.
And Fitzpatrick confronted questions over taking £17m in furlough money for the length of Covid after making £40m of funds and loans to other Fitzpatrick companies
Cash, money, money, that is all he cares about.
Anyway, here’s a duplicate of my latest letter to him. I’m now not a buyer of OVO, and in the event you have any sense, I would imply you steer clear of the firm fancy the proverbial plague. Octopus is a considerably better bet! A extensive firm that cares about its customers, and is the handiest energy provider urged by Which? magazine.
ATTN: STEPHEN FITZPATRICK
CEO OVO ENERGY
Dear Stephen,
I even were having valuable considerations with OVO over the final six months so as one Stephen to but every other I’m reaching out to you straight away in a excellent ditch try to reach a resolution sooner than I preserve shut the topic to the diminutive claims court docket.
I by no manner chose to be an OVO buyer – I used to be once compelled into doing industry with your firm even as you happen to took over SSE.
I’m sure you are mindful that in 2022, OVO Vitality was once ranked 2nd worst (handiest in the lend a hand of Utilita) in buyer carrier by Voters Advice. I desired to swap to Octopus – the handiest utilities company that is urged by Which? Magazine.
Nonetheless sooner than I could per chance swap, OVO hit me with a seek recordsdata from for £33,000. OVO made a mistake when it migrated my account from SSE. I tried for 3 months to acquire your buyer carrier of us to solve the negate, however failed. It was once handiest after I approached the very just correct Helen Crane at the Every day Mail that OVO apologised, canceled the debt and gave me £100 in compensation. I even must affirm the £100 didn’t reach shut to reimbursing me for the total effort and time OVO precipitated me.
You would examine that here – https://www.thisismoney.co.uk/money/bills/article-11754135/Ovo-billed-33k-month-energy-use-two-bed-flat.html
I would have hoped that will were the tip of my considerations with OVO, however I used to be once unsuitable.
I put the flat in the marketplace at the tip of 2022. My daughter moved out at the tip of December and the flat was once unoccupied for most of 2023. I moved the furnishings out in June and the sleek house owners took over the property on July 2.
I equipped a meter studying after I moved out, and a photograph of the meter.
Sadly OVO refused to use my meter studying and insisted on the utilization of its hang estimate – 9895. As a end result OVO is claiming that I owe them money when if truth be told it’s the right reverse – by my reckoning you owe me shut to £600.
Latterly I even were corresponding with Simone Watts, who describes herself as an Evolved Decision Specialist, which is candy, however whereas she is gorgeous to address she is as essential use as the proverbial chocolate teapot. That is one amongst her recent emails.
Simone by no manner did obtain lend a hand to me as promised. Really she has been on vacation for the excellent two weeks and no-one dealt along with her emails in her absence so I even were emailing into a void. I phoned on Friday and had a lengthy dialog with but every other charming Evolved Decision Specialist however she was once unable to succor me and was once not ready to stream me on to a manager.
She did, on the opposite hand, speak me that per her pc, I now owe OVO better than £500.
That’s not seemingly.
The flat was once empty for most of 2023, with OVO persevering with to preserve shut better than £220 a month from me by bid debit. Over that duration you took better than £1,300 from me with very microscopic gasoline or electricity being worn.
Design shut a stare at the assertion you despatched on June 28 this year – I used to be once practically £600 in credit.
How originate I skedaddle from being practically £600 in credit to better than £500 in debt, when the flat is empty? Nobody at OVO looks in an effort to expose that to me!
Scrutinize at this –
As you may per chance stare, OVO is the utilization of an estimated studying of 9895 to shut the account.
The moral excellent studying was once 9723 – I photographed the meter to make certain that there was once no mistake!
The variation is 172 cubic ft. 172 cubic ft is equivalent to 5531 KWh. At a model of 10.9p per KWh, you owe me £602.88
I’m clearly getting nowhere with your buyer members of the family of us, and I’m reluctant to effort the Every day Mail again. My plan is to expand a claim in the diminutive claims court docket to get well the money that you just owe me. While you are unable or unwilling to solve this to my pride within forty eight hours, I will expand the claim, and we can each expose to the court docket where we stand. Stephen, neither of us floated up the Lagan in a bubble, let’s put this to leisure now. We each have better issues to originate with our time.
Simplest desires,
Stephen Leather